When public services run on paper, citizens pay the price.
Slow processes, compliance bottlenecks, and systems built decades ago frustrate the public and the people who serve them.
Governance, made legible.
Connected systems that make services faster, records clearer, and accountability something the data can show, not something a report has to argue.
From the citizen's request to the agency's record.
One record per request.
- Portals & helpdesks
Citizen service portals and helpdesks: permits applied for, issues reported, and each request tracked to its resolution.
Zoho Creator - e-Forms
e-Forms and compliance tracking shaped to the agency’s mandate.
Zoho Creator
- HR & payroll
HR on one system and Malaysian payroll fed from it. Leave, overtime, and payslips without re-keying, and salaries released in the bank’s own file format.
Zoho People · Zoho Books - Accountability
Dashboards that make accountability visible.
What an agency runs on.
Citizens apply for permits, report issues, and raise requests behind their own login, each one tracked from submission to resolution.
See the platform →Zoho People, with PayrollPanda
Leave, attendance, and timesheets on Zoho People, passed to Malaysian payroll through PayrollPanda, with payslips published back to each employee.
Ooroboros is a PayrollPanda partnerSee the platform →
Payments approved by limit of authority and released as the bank’s own bulk-payment file. Both are extensions we have built into the ledger.
See the platform →
Mail on the agency's own domain, with documents and meetings in the same suite.
See the platform →
Roadshows, briefings, and public sessions, with registration, agenda, and check-in on one platform.
See the platform →Already built into Zoho Books.
A state agency's limit of authority, enforced by the system
Approval tiers set by amount band and changed without a developer. The configuration screen refuses overlapping bands, so a payment can never route two ways.
Read the build →Zoho Books widgetThe bank's own file format, rebuilt inside the ledger
Six payment modes (payroll, GIRO, JomPAY, RENTAS, intrabank, and telegraphic transfer), checked by 43 validators so the bank accepts the file on the first attempt.
Read the build →A defined first engagement. Then it is held.
Process Automation Sprint
The process everyone complains about (approvals, requests, onboarding), mapped as it runs today and rebuilt.
See the scope →After go-liveCARE
Guaranteed response times and Zoho-certified support, so the people who built the system stay with it after go-live.
See the plans →The e-Invoice pointRelaxation period does not mean do nothing
The most misread phrase in the mandate: what it protects you from, and what it still requires.
Read it in In the Loop →Public service should feel simple. To the public, and to the service.
Requests tracked, approvals enforced, and records ready when asked.
Tell us what you're building.
Start with the request the public waits longest for.
Or chart your position first, on your own →