The IT department you never had to hire.
Email that works. Laptops that arrive configured. Licences that someone keeps track of. Accounts behind two-factor sign-in. Ooroboros Operations runs the day-to-day technology of your company, so nobody on your team has to be the accidental IT person.
24–48 hours
The response window on both Operations plans, written into the agreement.
1 visit / month
Scheduled on-site support on the Plus plan. Someone comes in person each month, whether or not something has broken.
1 health check / year
Licences, accounts, devices, and software use, reviewed once a year, with recommendations you can act on.
The work that keeps a company running.
- Corporate email administration: accounts opened on someone's first morning and closed on their last.
- Microsoft 365 and Google Workspace management, with a record of which licence is assigned to whom.
- Hardware recommendations, procurement coordination, and laptops that arrive ready to work.
- Password resets, access problems, and software guidance, answered by a person within the agreed response window.
- Onboarding and usage training, so your team uses the tools you pay for.
- Cybersecurity basics on the accounts we manage: two-factor sign-in, admin rights limited to the people who need them, and access removed on someone's last day.
- Security updates for the devices and software we manage, with critical fixes installed first.
- A yearly operational health check across licences, accounts, and software use.
Security is part of the plan.
At small companies, a breach often starts with a reused password, a forgotten account, or software nobody updated. Operations closes those gaps as part of the routine work.
Accounts
Two-factor sign-in on email, Microsoft 365, Google Workspace, and Zoho. Admin rights reviewed at every health check, and former staff locked out on their last day.
Updates
Devices and software kept on supported, patched versions. When a vendor announces a critical flaw, the fix goes on before routine work.
Email domain
SPF, DKIM, and DMARC records on your domain on the Plus plan, so it is harder for anyone to send email that pretends to come from you.
24/7 monitoring
The websites and servers we manage are watched around the clock. Uptime is checked every five minutes, and files, admin accounts, and plugins are compared against a known-clean baseline.
Cleanup
If a site is compromised, we preserve the evidence first, stop the malicious processes, and remove the infection and any injected spam.
Hardening
After a cleanup, the weak points are closed: unused plugins removed, the built-in file editor switched off, security keys reset, and automatic updates turned on.
Two critical PHP flaws, fixed within 90 minutes.
PHP, the software under every WordPress site, released fixes for two critical flaws at 22:00. A temporary safeguard was already in place on the servers hosting our clients' websites. The fix was installed within 90 minutes, and by the next morning every site on our main server ran PHP 8.5, moved and tested one site at a time. Our clients had nothing to do.
An infected WordPress site, cleaned and locked down.
A client's website carried hidden malware: concealed folders, a fake plugin that reinstalled the infection, and spam links injected into a page. We kept a copy of the evidence, stopped the malicious processes, removed the malware and the spam, reset the security keys, and removed an unused plugin. Daily checks against a clean baseline have run since.
"We do not optimise for the engagement. We optimise for the decade after it."
Boundaries, drawn before you sign.
Each Operations plan lists what it covers and what it does not. Work that changes how your systems behave (workflows, CRM logic, automation) belongs to CARE or a scoped project, and we tell you which before we start. No surprise invoices, no quiet scope creep.
Two plans. No surprises.
Both plans are annual and run by the same team. The price depends on team size (how many people, devices, and accounts you run), so we quote after one short conversation.
Operations Essential
For teams that need the day-to-day handled, remotely.
Tell us your headcount and we'll send a number within one working day.
- Email & software management
- User onboarding & offboarding
- Microsoft 365 / Google Workspace administration
- Licence allocation tracking
- Hardware procurement coordination & device setup
- Operational troubleshooting: passwords, access, email
- Security baseline: two-factor sign-in & admin access review
- Security updates for managed devices & software
- 24/7 monitoring of the websites & servers we manage
- 1–2 training sessions per year
- Yearly operational health check
- Fully remote, response within 24–48 hours
Operations Plus
For teams that want a person in the building, not just a reply.
Tell us your headcount and we'll send a number within one working day.
- Everything in Operations Essential
- Website content updates: text and images on existing pages
- Domain & DNS support
- Email domain protection: SPF, DKIM & DMARC
- 1 scheduled on-site support visit per month
- Minor account, permission & access adjustments
- Quarterly operational & security reviews
- Yearly inventory audit of devices, licences, and users
Both plans cover operational IT. Changes to workflows, CRM logic, automation, or integrations go under CARE or a scoped project. The table below shows where each request lands.
You always know who handles what.
Most support relationships go wrong at the edges: the request nobody priced, the invoice nobody expected. So we publish the edges.
| The request | Handled under | How it's billed |
|---|---|---|
| Password reset or access issue | Operations | Included in your plan |
| New hire's email and laptop setup | Operations | Included in your plan |
| Suspicious email, sign-in alert, or locked account | Operations | Included in your plan |
| Critical security update for software we manage | Operations | Included in your plan |
| Monitoring alert on a website or server we manage | Operations | Included in your plan |
| Website text or image update | Operations Plus | Included in your plan |
| Domain or DNS issue | Operations Plus | Included in your plan |
| Zoho workflow change | CARE plan | CARE ticket allocation |
| CRM customisation | CARE plan | CARE configuration hours |
| New automation or integration | Project | Scoped and quoted separately |
| Website redesign or new build | Project | Scoped and quoted separately |
| Penetration test or formal security audit | Project | Scoped and quoted separately |
| Investigating and cleaning up a breach | Consulting | Billed by the hour |
| System architecture change | Consulting | Starts with technical discovery |
If a request sits outside your plan, we tell you before any work starts.
Operations and CARE, under one roof.
Companies that want one partner for the day-to-day and for their systems can run Operations and CARE under a single annual agreement: one relationship, one invoice, and the same clear boundary between the two.
Foundation
Operations Essential together with CARE Lite. For small businesses that need operational continuity without an internal IT resource.
Growth
Operations Plus together with CARE Plus. For growing SMEs that depend on both day-to-day continuity and the systems underneath it.
Enterprise
Enhanced operational governance with CARE Pro's developer-level cover. For organisations outsourcing operations and business systems as one partnership.
Combined agreements are scoped to your team size, the number of systems you run, and the response times you need.
Hand over the day-to-day.
One short conversation about your team and devices, then a quote within one working day.
Or chart your position first, on your own →