Support that doesn't end when the invoice does.
A system outlives the project that built it. Ooroboros CARE keeps it running, with plans that range from early-stage support to a two-hour response for teams that cannot wait.
300+
Companies we currently support, not only companies we have built for.
2 hours
The response time our fastest tier guarantees. Care Lite guarantees three working days.
Zoho Advanced Partner
Every engineer on a CARE plan is certified across the Zoho suite.
More than a support ticket.
- Response times that are guaranteed, not estimated.
- A client portal where you raise tickets, track resolutions, and download invoices.
- Support from people with Zoho certifications across the suite.
- e-Invoice-compliant billing for the plan itself.
- A plan that starts where your business is and moves with it, from first hire to full team.
"We do not optimise for the engagement. We optimise for the decade after it."
One plan for every stage.
CARE Lite covers what a small, early business needs to keep running. Higher tiers add faster response times and deeper technical coverage as the stack and the stakes grow.
Three tiers. One standard.
Every plan is annual, billed in Malaysian Ringgit, and covered by the same certified team. What changes between them is how fast we answer and how deep the coverage goes.
Care Lite
For a small team keeping the essentials upright.
- Email & helpdesk support
- Response within 3 working days
- Level 1 troubleshooting for Zoho apps
- Coverage: up to 2 major or 4 minor Zoho apps
- 12 support tickets per year
- 1 online refresher training per year
Care Plus
For a growing stack that can't wait three days.
- Email & helpdesk support
- Priority response within 24 hours
- Level 1 & 2 troubleshooting, including customised Zoho setups
- Coverage: all Zoho applications
- 24 support tickets per year
- 6 configuration hours per year
- Up to 2 online refresher trainings per year
Care Pro
For complex systems that need developer-level cover.
Or RM3,000/month on a 12-month plan (RM36,000 total).
- Email, helpdesk & live chat during working hours
- Dedicated response within 2–4 hours
- Level 1–3 troubleshooting: developer-level support
- Coverage: all Zoho apps plus agreed non-Zoho software
- From 60 support tickets per year
- 6 configuration hours each quarter
- 1 training session per quarter
Care Pro pricing scales with system scope, app count, and the SLAs you need. The figure above is the starting price. Additional tickets and configuration hours can be added to any plan.
CARE covers the systems. For the day-to-day IT around them (email, devices, licences, on-site help), see Digital Operations →
Protect what's already running.
Tell us which Zoho apps you run, and we'll tell you which plan fits.
Or chart your position first, on your own →