One record of the customer, for every team that faces them.
Zoho CRM Plus puts sales, marketing, and support on a single interface. The customer has one conversation with your company, not three departments taking turns.
Try Zoho CRM Plus
Put your own pipeline through it first.
Start a free trial →Have us implement it
Implemented by a Zoho Advanced Partner, and supported after go-live.
Talk to us →What unifying the front office changes.
- One customer record across CRM, help desk, live chat, campaigns, social, and surveys. Whoever picks up already knows the person calling.
- Journeys that cross teams without dropping context: a support ticket knows about the open deal, and the account owner knows about the ticket.
- Analytics that span the whole customer-facing operation.
- Zia, Zoho's assistant, watching for anomalies, best times to contact, and the deals going quiet.
- Marketing, sales, and service automation governed in one place.
The front office, on one screen.
Omnichannel
Phone, chat, email, and social on one desk, with one context.
Analytics
Sales and support in the same dashboards.
Anomaly detection
The dip you'd have found next quarter, flagged this week by Zia.
Best time to contact
Zia reads the pattern, so the call lands when it's welcome.
One seat, the whole front office.
Zoho's Malaysian pricing for CRM Plus, per user per month, as published. Every seat carries sales, marketing, and support together. The licence is the smaller number. The handovers between those teams, built so nothing drops, are the part we quote.
Starter
For the team putting sales, service, and campaigns on one customer record for the first time.
Billed yearly · RM100 when billed monthly.
- Sales, marketing, help desk, live chat, social, projects, surveys, and analytics
- Sales forecasting and the team module
- 2,500 workflow rules; 5 CRM Marketplace extensions
- Ticket management across 5 support channels
- 1 chatbot with 25,000 bot sessions
- Visitor insights for 50,000 visitors a month
- Unlimited projects
Enterprise
For the business running marketing, events, and service at volume, governed in one place.
Billed yearly · RM310 when billed monthly.
- Everything in Starter
- Marketing automation, website performance, events, and webinars
- Team collaboration and brand management
- 100 Blueprints per organisation
- 10 customer service channels; 1 brand across 11 social channels
- 200,000 website visitors tracked a month
- 10 GB data storage up to 200 users, 30 GB beyond
- Unlimited reports and dashboards
Zoho's published prices for Malaysia, read 20 October 2026; Zoho may revise them. SST is charged on top. Every plan carries a 30-day trial with full functionality, no card required. Our implementation is a separate quote.
Where it sits.
CRM Plus is for the business whose growth now depends on how customers are treated between departments: where the handover, not the product, is what loses revenue.
The software is the licence. The system is the work.
Zoho builds the platform. We build what your business runs on it — diagnosed, designed, implemented, and supported for as long as you run it. How we work → Ongoing support →
Tell us where the handovers break.
We'll tell you whether CRM Plus is the right step, or whether Bigin is enough for now.