The first CRM that fits.
Bigin by Zoho CRM gives a small team pipelines, contacts, email, calls, and WhatsApp in one place, set up in an afternoon.
Try Bigin
Load your contacts and run a week of deals through it.
Start a free trial →Have us implement it
Implemented by a Zoho Advanced Partner, and supported after go-live.
Talk to us →What replacing the spreadsheet changes.
- Pipelines that are simple to run and hard to lose track of, with each deal visible at its stage.
- Email, telephony, and WhatsApp on the contact record, so the history is where the conversation is.
- Follow-ups that happen because the system remembers, not because someone did.
- A mobile app that carries the pipeline to wherever the selling happens.
- Setup in an afternoon, with no IT team, no training programme, and no surprise costs.
Small enough to learn in a morning.
One contact record
Deals, notes, and history where the conversation is.
Every channel
Email, calls, and WhatsApp, logged on the contact record.
Automation
Follow-ups set by rules you define once.
In your pocket
The pipeline travels to wherever the selling happens.
Priced for a business that is still becoming one.
Zoho's Malaysian pricing for Bigin, per user per month, as published. The licence is the smaller number. The pipeline stages, fields, and automations we set up are the part we quote.
Free
For one person proving the pipeline is worth keeping.
Free for as long as you stay on it.
- One pipeline, 500 records
- Contacts, products, and activities
- 3 automations
- Built-in phone and third-party telephony
- Standard dashboard with charts and KPIs
- Apps for iOS, iPadOS, Android, and macOS
Express
For the small team that has just outgrown the spreadsheet.
Billed yearly · RM36 when billed monthly.
- Everything in Free
- 3 team pipelines, 50,000 records
- Email and WhatsApp Business on the contact record
- 30 automations; mass email with insights
- Zoho Books, Invoice, and Meeting integration
- Google Workspace, Outlook, Teams, Zoom, Mailchimp
- Facebook, Instagram, LinkedIn, and TikTok lead ads
- 10 custom fields per module; payment links
Premier
For the team selling in more than one currency, with more than one process.
Billed yearly · RM60 when billed monthly.
- Everything in Express
- 5 team pipelines, 100,000 records
- Advanced automation (50) and stage transition rules
- Multiple currencies
- 25 custom fields per module; duplicate cleanup; data enrichment
- AI writing assistant, record summary, and email reply assistant
- 1,000 AI credits a month
Bigin 360
For the business running sales, service, and operations on Bigin before it moves on.
Billed yearly · RM84 when billed monthly.
- Everything in Premier
- 15 team pipelines, 1 million records
- Advanced automation rules (100)
- Email-In with 5 aliases; File Cabinet with 5 GB
- 50 custom fields per module
- 1,000 mass mails a day; 100 booking pages
- 3,000 AI credits a month
Zoho's published prices for Malaysia, read 18 September 2026; Zoho may revise them. SST is charged on top. Every paid plan carries a 15-day trial, Zoho's onboarding session, and help with the data import. Implementation by us is a separate quote.
Where it sits.
Bigin is the honest starting point for a business that has outgrown the spreadsheet but does not need, and should not pay for, a full suite. 50,000+ small businesses run on it.
It is also a path, not a dead end. When the team grows into sales, marketing, and support as separate functions, the data moves forward into Zoho CRM Plus without starting over.
Where we deploy it.
The software is the licence. The system is the work.
Zoho builds the platform. We build what your business runs on it — diagnosed, designed, implemented, and supported for as long as you run it. How we work → Ongoing support →
Tell us how you track deals today.
We'll tell you which Bigin plan fits, or whether you've already outgrown it.